Privacy Policy

Effective date: 11th May, 2023

Horsigo (“us”, “we”, or “our”) operates the https://www.horsigo.com website and the Horsigo mobile application (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

- Email address

- First name and last name

- Phone number

- Address, State, Province, ZIP/Postal code, City

- Cookies and Usage Data

Usage of Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

- Session Cookies. We use Session Cookies to operate our Service.

- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

- Security Cookies. We use Security Cookies for security purposes.

Why we collect data

Horsigo uses the collected data for various purposes:

- To provide and maintain the Service

- To notify you about changes to our Service

- To allow you to participate in interactive features of our Service when you choose to do so

- To provide customer care and support

- To provide analysis or valuable information so that we can improve the Service

- To monitor the usage of the Service

- To detect, prevent and address technical issues

Your Rights

You have certain rights with respect to your personal information, including the right to access, correct, and delete your data. You can exercise these rights by contacting us at support@horsigo.com.

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside and choose to provide information to us, please note that we transfer the data, including Personal Data, to countries and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Horsigo will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Data used for marketing

Horsigo may contact users through their registered mobile number or email address to take feedback about its services and make suggestions and recommendations that may be of interest to users. Horsigo also uses clickstream data to monitor and report the effectiveness of campaign delivery.

Data analysis

Horsigo accesses and analyzes users’ chat messages with other users for product enhancement and to provide a better user experience, such as identifying sold items and providing active listings. Horsigo develops and trains machine learning models and algorithms to automatically analyze chat content, and in limited cases and circumstances, customer safety and security specialists may review chat content manually. Horsigo de-identifies chat content as much as possible by applying a scanning filter to detect and hide personal data such as names, phone numbers, and e-mail addresses.

How We Share Your Information

We share your information with:

- Third-party service providers who perform services on our behalf, such as payment processing, data analysis, and marketing.

- Other users of our Services with whom you interact.

- Law enforcement agencies, government agencies, or authorized third parties, in response to a verified request or legal process.

1. Your Choices

You have certain choices about how your information is used and shared, including:

- Opting out of receiving marketing communications.

- Controlling the use of cookies and similar technologies.

1. Security

We take reasonable measures to protect your information from unauthorized access and disclosure.

1. International Transfer

We may transfer your information to countries outside of your country of residence, including to the United States, which may have different data protection laws than those in your country.